Shipping and Return info

Shipping Policy

Effective Date: Janruary 1st, 2023

Thank you for choosing Outer Rim Props ,  We are committed to providing you with exceptional products and services. This Shipping Policy outlines important information regarding the shipment of your orders.

1. Order Processing

  • Orders are typically processed within 7 business days after payment confirmation.
  • Orders placed on weekends or holidays may be processed on the next business day.
  • Please ensure that your shipping address is accurate and complete to avoid delays.

2. Shipping Methods

  • We offer various shipping methods, including standard and expedited options.
  • Shipping costs are calculated based on the selected shipping method, destination, and order weight.

3. Shipping Times

  • Shipping times may vary based on your location and the selected shipping method.
  • Estimated delivery times are provided during the checkout process for your convenience.
  • Please note that delivery times are estimates and not guarantees.

4. International Shipping

  • We offer international shipping to select countries. Additional shipping fees and import duties may apply.
  • Please check with your local customs office for information on potential import duties, taxes, or fees.

5. Tracking Information

  • Once your order is shipped, you will receive an email with tracking information, allowing you to monitor the progress of your shipment.

6. Order Status

  • You can check the status of your order by logging into your account on our website.
  • If you have any questions about your order's status, please contact our customer support team at outerrimpropsllc@gmail.com.

7. Shipping Delays

  • While we strive to deliver your orders promptly, please understand that shipping delays may occur due to unforeseen circumstances, including weather, carrier issues, or other factors beyond our control.
  • We will make every effort to inform you of any significant delays.

8. Lost or Damaged Shipments

  • In the rare event that your shipment is lost or damaged during transit, please contact our customer support team as soon as possible. We will work to resolve the issue promptly.

9. Address Changes

  • If you need to change your shipping address after placing an order, please contact our customer support team. Address changes may affect shipping costs and delivery times.

10. Shipping Costs

  • Shipping costs are calculated based on factors such as order weight, destination, and selected shipping method. These costs will be displayed during the checkout process.

11. Return Shipping

  • Return shipping costs for eligible returns and exchanges are the responsibility of the customer. Please refer to our Return Policy for more information.

Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at outerrimpropsLLC@gmail.com

Thank you for choosing Outer Rim Props . We appreciate your trust in our products and services.