Shipping and Return info

Shipping Policy

Effective Date: Janruary 1st, 2023

Thank you for choosing Outer Rim Props ,  We are committed to providing you with exceptional products and services. This Shipping Policy outlines important information regarding the shipment of your orders.

1. Order Processing

• Orders are typically processed within 7 business days after payment confirmation.
• Orders placed on weekends or holidays may be processed on the next business day.
• Please ensure that your shipping address is accurate and complete to avoid delays.

Shipping from our Oregon outpost

All orders ship from our workshop in Oregon using trusted carriers like USPS.

U.S. Shipping (Domestic)

To keep things simple and fair, we use flat-rate shipping in the United States:

• $7.99 – small orders under $49.99

• $11.99 – larger orders from $50 to $174.99

• FREE – orders $175+

No weird surprise numbers at checkout – what you see is what you pay.

Most orders ship within 7-10 days and you’ll receive tracking as soon as your gear heads out from the Outer Rim.

International Shipping

We do ship to many countries outside the U.S.

International shipping is more expensive, and rates are calculated at checkout based on your country and the size/weight of your order.

We recommend placing larger orders or combining items to get the best value on shipping.

For any questions about shipping to your planet sector, reach out and we’ll be happy to help.

5. Tracking Information

• Once your order is shipped, you will receive an email with tracking information, allowing you to monitor the progress of your shipment.

6. Order Status

• You can check the status of your order by logging into your account on our website.
• If you have any questions about your order's status, please contact our customer support team at outerrimpropsllc@gmail.com.

7. Shipping Delays

• While we strive to deliver your orders promptly, please understand that shipping delays may occur due to unforeseen circumstances, including weather, carrier issues, or other factors beyond our control.
• We will make every effort to inform you of any significant delays.

8. Lost or Damaged Shipments

• In the rare event that your shipment is lost or damaged during transit, please contact our customer support team as soon as possible. We will work to resolve the issue promptly.

9. Address Changes

• If you need to change your shipping address after placing an order, please contact our customer support team. Address changes may affect shipping costs and delivery times.

11. Return Shipping

• Return shipping costs for eligible returns and exchanges are the responsibility of the customer. Please refer to our Return Policy for more information.

Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at outerrimpropsLLC@gmail.com

Thank you for choosing Outer Rim Props . We appreciate your trust in our products and services.